People make the difference – we at Real Garant are convinced of that.
We believe that sustainable success is achieved where people work together in an appreciative manner, take responsibility and grow together – with the aim of achieving ambitious goals and developing innovative solutions.
As a subsidiary of Zurich, we have been one of the leading specialists in customer loyalty in the automotive industry in Europe for over 35 years. Today, renowned manufacturers, car dealerships and importers throughout Europe rely on our solutions. Together with more than 280 colleagues at eight locations, we are actively shaping the future of our industry.
Sounds like an environment in which you want to make a difference and develop yourself? Then we look forward to getting to know you.
Specialist Claims Nordics (f/m/d) - Automotive Warranty
Remote
Full-time
Permanent employee
Welcome at Real Garant
Your tasks in the team:
Would you like to combine your hands-on workshop experience with a service-oriented office role? In this position, you will apply your technical know-how as an automotive expert while acting as a key point of contact for our partners and customers.
Do you want to get out of the workshop and into the office – without giving up your technical expertise? Then this role is perfect for you.
Do you want to get out of the workshop and into the office – without giving up your technical expertise? Then this role is perfect for you.
- Finding solutions together: You are the first point of contact for technical warranty cases – by phone and in writing
- Analytical and precise: With your technical understanding, you will check the plausibility of claims reports and take responsibility for examining claims
- Data under control: You will process and monitor automated data imports for Nordics (Finland, Sweden, Denmark, Norway) in the warranty environment, ensure data quality and thus ensure a smooth process in the background.
- Coordinator with an overview: You manage our external partners, such as experts, and ensure that everything runs smoothly
- Keep an eye on costs: With your eye for detail, you monitor compliance with contractual regulations and ensure transparent cost control
- Communications expert: Whether car dealerships, manufacturers, experts or warranty recipients - you always keep everyone involved up to date and are a reliable contact person
That's what we want from you:
- Your passion for technology: You have completed automotive technical training, e.g. as a mechatronics technician or technician, and are ready to put your expertise at the service of our customers
- Service minded: You have a strong background in a service-oriented environment - for example as a service advisor - and you know how to engage and support customers in a way that builds trust and long-term relationships
- Independence and quality: You work in a structured, independent manner and have high standards for the quality of your work
- Communication and negotiation skills: You enjoy dealing with people, assert yourself where necessary and always find the right tone
- Language skills: You have a very good knowledge of Swedish, supplemented by English and at least one additional Nordic language ( such as Finnish, Danish or Norwegian), so that you can confidently exchange ideas with our partners, suppliers and colleagues.
What we offer you:
- Your start at Real Garant: A comprehensive induction so that you can make the transition to an office job well
- Security: By being connected to Zurich, you benefit from the security of a strong group
- Our corporate culture: At Real Garant, you can expect an appreciative working environment, mutual support and plenty of freedom for your ideas
- Continuing education: We promote your potential with targeted training opportunities for personal and professional development so that you can grow with us
- Work-life balance: We offer flexible working hours, remote work and additional days off on Christmas and New Year's Eve
- Other benefits: Other benefits await you Supplementary health insurance, meal allowance, employee events and numerous corporate benefits
We are looking forward to meeting you:
You think you don't meet all the points 100%? Studies show that many only apply if they think they can meet every requirement. We want to build a diverse team with diverse perspectives. Therefore: Feel free to apply, even if you can't answer everything with YES!
We want to get to know you and find out what you bring to the table. Nadja Ricker is therefore looking forward to receiving your application. Please use the online form only. She will be happy to answer your questions by phone at + 49 711 49063 458.
We want to get to know you and find out what you bring to the table. Nadja Ricker is therefore looking forward to receiving your application. Please use the online form only. She will be happy to answer your questions by phone at + 49 711 49063 458.
About us
We firmly believe that the key to success lies in strong team cohesion, characterized by mutual appreciation, respect and a shared focus on success. Together, we are not only shaping the future of customer loyalty in the automotive industry, but also a working environment in which every employee counts and is seen and valued in their individuality. Apply now and start your career at Real Garant - because here you count as a person!
You can find out how our colleagues rate Real Garant here.
You can find out how our colleagues rate Real Garant here.